Current Vacancies
REF NO.
JOB TITLE
LOCATION
SALARY
10091
Technical Support Agent - Swedish Market
Cork  
21000 - 21000
Job Description:
Provide technical support and excellent customer service to all customers within a given timeframe.

Responsibilities:
  • Provide technical support and troubleshooting to customers via telephone, e-mail, chat etc.
  • Identify, evaluate and prioritise customers problems and complaints
  • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
  • Recognise when a problem or query should be transferred or escalated to another department, supervisor or manager
  • Enter, update, retrieve and maintain all customer information
  • Take personal ownership of every customer until their problem is resolved and they are happy.

Required Skills:
  • Fluent Swedish
  • Fluent English – Both Written and Oral
  • Excellent PC skills
  • Excellent communication, listening and time management skills
  • Ability to use own initiative and work under pressure to achieve deadlines and targets

Professional Experience:
  • Previous call centre experience desired but not essential
  • Previous customer service or technical support experience

Salary:
21,000 per annum

Benefits:
  • Relocation package
  • 14 days FREE accommodation
  • Healthcare
  • Canteen
  • Pension
  • FREE parking
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