Current Vacancies
REF NO.
JOB TITLE
LOCATION
SALARY
10069
Technical Support Agent- Danish
Not Set
21000 - 22000
Our client, a large US multinational, is currently looking for technical support agents to support the Danish market. This is an excellent opportunity to start a career in the technical support industry as candidates with no experience, but a high degree of technical proficiency, will be considered.
RESPONSIBILITIES:
Essential Job Criteria
RESPONSIBILITIES:
- Provide a high level of professional, competent support to all customers post-sales situations.
- Act as the technical contact for customers within the Service Desk and ensure that all issues are resolved in an appropriate manner and suitable timescale. Work with the Team Manager to ensure client goals are achieved.
- Provide telephone or e mail support as scheduled and be prepared to fill in for others in during times of illness or where there may be a lack of support cover.
- Ensure that the department goals of problem response and problem duration are met by keeping assigned open call queue current and meeting individual metric goals. Ensure all customer voicemail messages are returned within client/team expectations.
- Maintain a high level of technical product knowledge in the specified software products and become knowledgeable in new products as assigned. Be a self learner.
- Conduct search for customer's inquiry by navigating through electronic knowledge database. Bookmark frequently used material in the knowledge base for easier access and share knowledge within the team through various channels/mediums. This may involve joining or running study groups and/or training sessions.
- Efficiently log customer contact information in appropriate tracking databases (either internal or client driven) in accordance with team expectations.
- Demonstrate professional manner and exercise good judgement in interactions with customers, vendors and other employees at all times.
- Stay current on internal work processes, policies and procedures.
- Responsible for understanding and complying with all company and team policies and procedures.
- Other duties as assigned.
- Ability to communicate customer service and technical issues effectively to customers/clients over the telephone or through e mail.
- Fluency in Danish and English is essential
- Strong aptitude for problem solving with an analytical mindset and multitasking skills
- Experience that demonstrates the ability to effectively communicate with customers using various mediums of communications. (e.g. phone, e-mail, chat).
- Ability to work staggered or changing support hours.
- To observe and manage new tickets coming into the service desk. .
- Self motivated individual able to work independently.
- Ability to add additional information to the Knowledge Base to improve the availability of knowledge on the team. An ability to contribute new information and willingness to point out how to improve operations.
Essential Job Criteria
- An understanding of Level 1 Technical support
- Excellent written and spoken communication skills in English and Danish, the language you will be required to provide support in.
- Proficiency with PC workstations, basic software, and applications. User level experience and familiarity with Internet Explorer and MS Office applications.
Still have questions? If anything is unclear call us on:
+353 1 612 1475