Current Vacancies
REF NO.
JOB TITLE
LOCATION
SALARY
10051
German Customer Relations Agent
Munster
23500 - 0
Overview
Our client, a world leading IT firm, is currently looking for a number of German speaking customer care agents based in their European Headquarters in Cork, Ireland.
Responsibilities
Skills and Attributes
Experience and Education
This is an excellent opportnuity to join one of Ireland's top employers- an excellent starting salary on offer as well as a number of benefits including full healthcare, product discounts and onsite gym.
A competitive relocation package is also on offer for candidates living outside of Ireland.
Don't miss this amazing opportunity- apply now!!
Our client, a world leading IT firm, is currently looking for a number of German speaking customer care agents based in their European Headquarters in Cork, Ireland.
Responsibilities
- To respond to customer or partner issues whether raised by telephone or by written communication.
- To respond to all customer issues within the timescales defined by management (Service Levels)
- To log all customer interactions on system
- To maintain a log of open issues and keep customers informed of any progress
- To escalate issues to second liners or management, if necessary, as defined in the Escalation procedures
- To ALWAYS add value to the customer interaction.
Skills and Attributes
- Be a customer focused individual who enjoys problem solving.
- Have a high standard of verbal and written communication
- Have a “friendly” personality and be interested in helping customers
- Have good telephone skills and be able to listen, empathise, diffuse anger and take control of the conversation.
- Be able to take ownership of customer’s issue resolution
- Be a highly motivated, self-starter
- Have good organisational skills and a professional attitude to follow though as promised.
- Be a team player
- Be able to tolerate stress and to work effectively under pressure.
- Be decisive and innovative when resolving customer issues
Experience and Education
- Some knowledge of consumer law would be a distinct advantage.
- Must have at least 6 months proven customer services experience, ideally in a call centre environment
- Must be fluent in German and English
This is an excellent opportnuity to join one of Ireland's top employers- an excellent starting salary on offer as well as a number of benefits including full healthcare, product discounts and onsite gym.
A competitive relocation package is also on offer for candidates living outside of Ireland.
Don't miss this amazing opportunity- apply now!!
Still have questions? If anything is unclear call us on:
+353 1 612 1475